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When a user has been away for a while, their mailbox on the server can fill up if they receive large amounts of mail. When a mailbox gets too big, some systems will have trouble downloading the mail.
In this case it will be necessary to open the users mailbox, and remove any Junk or Unneccessary emails to try and reduce the size of the mailbox.

Two easy ways of doing this are 1) Using the program MUTT 2) Using the program PINE.

1) MUTT is a text based email program. To open a users mailbox, do the following.

cd /var/spool/mail
mutt -f jack

This will open the user jack's mailbox, and allow you to select certain emails and remove them if neccessary.

2) PINE is another text based email program. To open a users mailbox, you have to login as that user, and the just run the command

pine

then follow the on-screen prompts.